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I'm currently working, if you need assistance I'll be free later to help.
Well, I think it’s finally fixed after a week and a half. Two technicians came today and did nothing but a speed test. It was 100mbps. They thought I hooked up the new router incorrectly. As if! So I called the main office and bumped up the speed to 150mbps. Everything is working again!

Thanks again for your help!

ETA: and thank you to @thuumpr also for trying to check out the Service Electric website. I appreciate you too!
 
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