In her lawsuit filed Nov. 16 in Washington Superior Court, Campbell also claims the Richfield-based company failed to immediately notify her of the possibility of identity theft. She is seeking punitive damages, plus the cost of her computer and expenses for identity theft protection.
A Best Buy spokeswoman said the company already gave Campbell $1,110.35 for the cost of the laptop and warranty, as well as a $500 gift card for her inconvenience.
She wanted to give the card back but they wouldn't talk to her,so she donated it.
http://tinyurl.com/2cx355
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First rule of customer service : Don't lose stuff.
Second rule: if you screw up #1, make it right.
I really hope this lady's case gets thrown out. Anytime I have EVER sent out a computer I've erased saved passwords. That's just smart. You never know what 10.00 an hour pc tech will decide to look at. I really don't see how BB can be held any more responsible than they already have.
A Best Buy spokeswoman said the company already gave Campbell $1,110.35 for the cost of the laptop and warranty, as well as a $500 gift card for her inconvenience.
She wanted to give the card back but they wouldn't talk to her,so she donated it.
http://tinyurl.com/2cx355
~~~~~~~~~~~~~~~~~~~
First rule of customer service : Don't lose stuff.
Second rule: if you screw up #1, make it right.
I really hope this lady's case gets thrown out. Anytime I have EVER sent out a computer I've erased saved passwords. That's just smart. You never know what 10.00 an hour pc tech will decide to look at. I really don't see how BB can be held any more responsible than they already have.
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