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Satanica

Veteran Member
Bold Member!
http://www.flyertalk.com/articles/pax-says-inflight-nap-was-considered-concerning-behavior-by-delta-crew.html
[....]
Yassine Siqal, a Muslim who was born in Morocco and now calls New York home, says he believes his treatment had less to do with security concerns and more to do with prejudice.

“I will never forget this day,” the 30-year-old told the Daily News. “All this interrogation, all these questions. Then the police officer realized that this is nothing more than just discrimination against color and race.”

According to Siqal, the flight attendant first decided his behavior was suspicious after catching him yawning during the flight. The flight attendant (who has likely seen tired flyers prior to this flight) was concerned enough to ask him if he was okay. Both Siqal and his girlfriend assured the cabin crew member that everything was fine and that Siqal was simply a bit sleepy.

When Siqal nodded off during the hour-and-a-half-long flight, however, he says the flight attendant inexplicably told him to change seats. The Astoria-based waiter says that he declined the offer, preferring instead to stay in his assigned seat near his fiancée, but when officers met him at the gate, he learned that his in-flight behavior raised a red flag.
[....]
Although the company says that the circumstances of the incident remain under investigation, the airline released a statement supporting the crew members involved.

“Our crew, operating Delta Connection flight 5378 from Charlotte to New York City, made the decision to contact law enforcement officials based on their observance of concerning behaviors by the passenger toward his seat companion, including physical actions and verbal tones,” an ExpressJet spokesperson told the newspaper in the statement. “At ExpressJet, we train our crews to use their professional experience and practice best judgment to ensure the safety of all of our customers. While we regret the inconvenience caused to the passengers, the safety and security of everyone on board is our top priority and cannot be compromised.”

Meanwhile, Siqal has reportedly hired New York-based personal injury attorney Marc Albert who says he will be pursuing legal actions against the airline. “He does not want this to happen to others and he thinks it’s disgraceful that he and his girlfriend had to go through it and he wants Delta to investigate what happened and acknowledge that it did happen,” Albert told reporters.
 

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Satanica

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http://www.thestrad.com/united-airlines-supervisor-attempts-wrestle-away-instrument-violinist/
[....]
The musician, who was on her way to perform with the Missouri Symphony Orchestra, has published a letter describing the incident, written by Houston lawyer Philip A. MacNaughton and dated 4 June 2017, on her Facebook page.

‘Yennifer Correia…was in the process of boarding her flight from Houston to St Louis when a United supervisor refused to permit her to carry her violin onto the plane,’ MacNaughton writes. ‘Ms Correia explained that it was necessary for the instrument to remain with her and asked what her options would be. The United supervisor told Ms Correia there were “no options” and became belligerent when Ms Correia asked for her name

‘Without provocation, the supervisor for the Chicago-based carrier then lunged for Ms Correia’s case and, incredibly, tried to wrestle it away from the musician. Ms Correia screamed for help. The United supervisor threatened to “call security” and Ms Correia responded, “Please do!” at which point the United supervisor ran away.’

The letter goes on to claim that the incident caused Rice University graduate Correia to miss her plane and that the violinist is also concerned about ‘possible damage to her hand from the attack by the United supervisor.’
[....]
United Arilines carry on baggage regulations state: ‘You may carry a violin, guitar or other small musical instrument on board as part of your carry-on baggage allowance as long as the instrument is placed in a hard case and there is space in the overhead bins or under the seat in front of you when you board the aircraft.’
 

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Satanica

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http://www.travelpulse.com/news/airlines/united-airlines-in-trouble-again.html
A Florida woman has filed suit against United Airlines and its contracted workers after she says they literally dropped her while helping her out of a wheelchair to board a flight last year.

WFLA is reporting that Erica Fulton, a resident of Largo, Florida, was in Houston last September on her way to visit her son and purchased a first-class ticket for priority boarding and the extra room. Fulton requires the use of a wheelchair.

When an airport worker helped her board the plane, she said he told her, “Trust me, I’ve got you,” as she stood up from the wheelchair to get into her seat.
[....]
“Once he got me totally upright, I just saw this look of panic in his face and I said, ‘Oh my God, he’s gonna drop me,’ ” Fulton told the television station.

Fulton fell inward from the aisle, hit her shoulder on the window and hit the floor. She said she required surgery for a torn muscle and that her wheelchair was also damaged.
[....]
United released a statement to WFLA saying, ““We hold all of our vendors to high standards and strive to provide great service to all of our customers. We sincerely apologize to Ms. Fulton for her experience while traveling with us and have covered the cost of the repair to the wheelchair.”

But Fulton has filed a lawsuit nonetheless saying she has accumulated more than $200,000 in medical bills during the last nine months because of the incident and that United and its contracted companies should pay it.

“It turned into just the flight from hell,” said Fulton.

United made no mention of the medical bills and does not comment on pending lawsuits.
 

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cubby

Live Long and Prosper
Bold Member!
In paying for the wheelchair they are admitting they are at fault for what happened to her and should cover the medical bills too. At least in my opinion.
 

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Sue sue

Take 6
Bold Member!
http://www.fox25boston.com/news/trending-now/dying-woman-dragged-halfnaked-from-american-airline-flight-witness-says/532998322
[doublepost=1497419786,1497419708][/doublepost]
The woman, who Endress said appeared to be traveling alone, did not respond to resuscitation efforts by a doctor and nurse on board, so emergency medical technicians boarded the flight once it was on the ground.

One of the EMTs dragged the woman, who was naked from the waist down, by her arms past fellow passengers and onto the jet bridge.

“The EMT was out of line on that one,” Endress told the Star-Tribune. “Also, the flight attendants could have thrown a blanket on her

Airport spokesman Paul Hogan told the newspaperthat the first responders were “focused on trying to save her life and get her in the jet bridge, where they could continue to try to resuscitate her.”

Other passengers were kept on the plane for about an hour as efforts to revive the woman continued on the jet bridge, to no avail. Airport workers used a tarp to shield the woman from view as passengers deplaned.

Endress told the Star-Tribune that another passenger who was seated near the woman who died told him the woman went to the restroom about halfway into the nearly three-hour flight and never returned to her seat.
 

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Satanica

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Bold Member!
http://www.cbc.ca/beta/news/canada/british-columbia/senior-calgary-airport-1.4159892
Mary Ellen Fallis, 90, was heading back to Texas Saturday after visiting her grandson and his family in Kelowna, B.C. She arrived at Calgary International Airport on an Air Canada flight to transfer to a United Airlines flight home.

An Air Canada employee took her in a wheelchair to a transfer point between airlines, and Fallis said she was told to wait there for someone from United Airlines to take her to her next flight.

"There was no indication that this was a transferring spot, but I trusted the Air Canada lady, and she said United would be there, but they didn't come," Fallis said Tuesday.

Fallis said she eventually managed to flag down a WestJet employee for help, and that's when she learned she'd missed her flight.

Eventually, United Airlines booked her on another flight to Houston and an Air Canada employee escorted her to the gate, she said.

But soon after, Fallis said, there was a gate change, and she was again forgotten and left on her own to sort things out.
[....]
United said the airline refunded and rebooked her flight.

Both airlines say they are working together to improve procedures for wheelchair transfers.

Fallis confirmed she eventually made it home to Houston, but said she has vowed not to fly with United again or travel through Calgary when she comes to visit her family in Canada.
 

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cubby

Live Long and Prosper
Bold Member!
I would have a hard time trusting some random airline employee to get me where I need to be on time. I would have a hard time trusting most any random person for that matter. If I couldn't have a trusted friend to help me, maybe I should just stay home, if I can't do it myself. But maybe that's just me. Some people have no problem at all asking for anything.
 

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Satanica

Veteran Member
Bold Member!
http://www.travelpulse.com/news/airlines/american-beverage-cart-reportedly-caused-brain-injury.html
A New York couple is suing American Airlines for negligence after a passenger was struck in the head by a runaway beverage cart during takeoff on a 2016 flight.

Reuters reported that Charles and Helga Johnson are seeking $10 million in damages, alleging the incident and subsequent lack of action from the flight crew caused Charles to suffer a severe brain injury among other side effects.

The suit was filed Thursday in a federal court in White Plains, New York, and claims a fully-stocked 300-pound beverage cart struck Johnson in the head on the flight from Hartford, Connecticut, to Charlotte, North Carolina, on April 28, 2016.
[....]
The couple has accused American of "gross negligence" and "reckless disregard" for their well-being, arguing the pilot should have made an emergency landing so Johnson could have received treatment rather than continuing on to its destination more than two hours away.

The complaint goes on to state that Johnson now suffers from a chronic traumatic brain injury resulting in headaches, mood swings and anxiety. He's unable to work, and his marriage has become strained.
[....]
 

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Caligirl90

The Bitch Witch Penguin
No shit they should have landed right away! Even if I was a passenger and was peeved at the delay and all that hassle, I'd be peeved at who didn't secure the cart, not the guy that just got brained by a metal linebacker. How was it not policy to immediately land at that point?
 
Last edited:

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Satanica

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http://www.cbc.ca/beta/news/business/ads-passenger-rights-banned-airports-1.4168184
Montreal's airport has abruptly pulled an ad campaign promoting a new company, Flight Claim, that fights for compensation for wronged passengers.

Toronto's Pearson Airport is also refusing to display the ad created by the company.

"We're just there to protect and help the rights of the passengers, so we feel it's kind of sad that we're not able to publicize in a free market," said Jacob Charbonneau, general manager of Flight Claim, based in Montreal.
[....]
Flight Claim offers to take on passengers' cases and fight their battle with the airline for 25 per cent of the awarded compensation. To promote the company, Flight Claim created a video ad informing air travellers they could receive up to $1,800 in compensation, and to contact the company if they want help fighting their case.

In April, Flight Claim signed a $73,000 contract to run the ad on screens in the baggage claim area at Montreal's Pierre Elliott Trudeau airport. The campaign started last week and lasted four days before the airport suddenly pulled it.

According to an email sent by the airport's advertising agency to Flight Claim, the ad was pulled because of pressure from airlines.

Montreal airport spokesperson Stéphanie Lepage says the person who wrote the email made a mistake because the airlines made no such request. Instead, this was purely an airport decision to not create trouble for the airlines.
[....]
She says the airport also erred by agreeing to run the ad — a conclusion it came to on the fifth day of the campaign.

"We realized there was a mistake and we shouldn't have published this type of advertising within our terminal," she said.
[....]
The GTAA told CBC News it worried the ad would confuse passengers about their rights. That's because the federal government is creating new compensation guidelines in an upcoming air passenger bill of rights.

"Before enabling businesses to profit by advertising to travellers, the GTAA has a responsibility to ensure that there is clarity for its passengers about what these new rules mean," said spokesperson Natalie Moncur in an email to CBC News.

The new passenger bill of rights isn't set to come into effect until sometime in 2018. Flight Claim's Charbonneau believes Toronto airport's position actually has more to do with not wanting to upset the airlines. He argues that its decision is unfair to passengers.

"Not permitting advertising that will help passengers travelling through GTAA property know their rights for compensation is a disservice to the customer," he said.
[....]
Charbonneau says he will be writing letters to both Transport Minister Marc Garneau and the Canadian Transportation Agency to lobby for the right to run his commercial in both airports.
 

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cubby

Live Long and Prosper
Bold Member!
a passenger was struck in the head by a runaway beverage cart
How does that happen? Was he lying in the floor or was the beverage cart flying thru the air?

Admittedly I have only flown once in my life but the cart I remember seeing was the same width of the the aisle and only about 3 feet tall, so not wide enough or tall enough to hit an upright, sitting person in their head.
 

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Satanica

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Bold Member!
http://www.cbc.ca/news/canada/calgary/toddler-sat-in-pee-air-canada-grandmother-says-1.4166122
An Alberta woman says a return flight from Nova Scotia to Calgary last month went wrong after her granddaughter was prevented from using the closest washroom, leading the toddler to wet herself and sit in her own urine for about three hours.
[....]
Osmond says the agent who helped her book the flight put the couple in seats close to business class at the front of the airplane so that her granddaughter, who's almost three years old, would have quick access to a washroom.

"The second or third time I tried to take Ruby to the bathroom, the flight attendant told me, 'I can't have you coming up here anymore,'" Osmond, who lives in Okotoks just south of Calgary, told CBC News.

"I said, 'She's a baby. I was given those seats by a booking agent for that reason, so that she would be close to the bathroom.'
[....]
'That doesn't matter, you are not to come up here.'"

Osmond says about midway through the 5½-hour flight, her granddaughter, Ruby, needed to go but a service cart blocked her access to the washroom at the rear of the plane.

Ruby couldn't hold it and wet herself, Osmond says.
[....]
"I sat there, still having to play with Ruby with a smile on my face, while I was just full of anger because of this woman, especially after she peed in her pants. I got some napkins off the flight attendant and I put them underneath her so she could sit on them."

Ruby had finished potty training months earlier, so Osmond did not think to have a diaper on hand. She says she didn't have a change of clothes ready either, because she hadn't flown with a small child in about 15 years.

Once back in Calgary, Osmond says Air Canada offered her a 25 per cent discount off her next flight, a $200 voucher and some toys for Ruby, but the 44-year-old says she's looking for a full refund and she'd like to hear from the flight attendant directly.

"I'd like her to have to call and apologize and maybe she'll think twice about how she acts in the future," Osmond said.
[....]
"Safety is very important, but where do we draw the line between restrictions for the sake of safety and insanity. It is just lack of restraint. Those powers to direct passengers are given to crew for the purpose of safety, not for the purpose of making passengers wet themselves."
[....]
"I don't blame an entire airline for one flight attendant," she said. "This was the first time I experienced such hostility."
 

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cubby

Live Long and Prosper
Bold Member!
I wouldn't go anywhere without a change of clothes for a 3 year old no matter well or how long they've been trained, accidents happen and not just potty accidents either. That being said, she still should have been allowed to use the bathroom.
 

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Muriel Schwenck

polyracial ecosexual
Bold Member!
Do little children need to pee that often? Midway into the flight, they were on the " 2nd or 3rd visit"? Don't have kids, so wondering.
 

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cubby

Live Long and Prosper
Bold Member!
Some do and some don't just like adults. But if they are allowed to drink all they want then even the best will go a lot more.
 

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Kittyskyfish

Trusted Member
Why didn't the agent book the two toward the back of the plane, to be near the coach restrooms? People with cystitis and small bladders choose seats back there. At some point people need to stop pointing the finger at others for their own poor planning.
 

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Muriel Schwenck

polyracial ecosexual
Bold Member!
Why didn't the agent book the two toward the back of the plane, to be near the coach restrooms? People with cystitis and small bladders choose seats back there. At some point people need to stop pointing the finger at others for their own poor planning.
You are generally correct, but the grandmother said she hadn't travelled with a small child for 15 years, can't remember everything.
I think the airline offered enough discount and apology. Asking for a personal apology from the employee is whiny. Now she knows to carry extra clothes. The child can carry spare pants in her little backpack. Grandma got plenty of attention. Get over it.
 

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cubby

Live Long and Prosper
Bold Member!
I haven't traveled with a small child in quite a few years myself, (my baby is nearly 33yo) but I think I would remember to bring at least one extra outfit, there's spillage along with potty accidents.
 

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Caligirl90

The Bitch Witch Penguin
How does that happen? Was he lying in the floor or was the beverage cart flying thru the air?

Admittedly I have only flown once in my life but the cart I remember seeing was the same width of the the aisle and only about 3 feet tall, so not wide enough or tall enough to hit an upright, sitting person in their head.
Every time I fly, the cart is higher than my head. I usually fly on larger capacity planes, so that may mean larger carts.
 

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cubby

Live Long and Prosper
Bold Member!
It was British Air, 777, in 1999, I remember, since it's the only time I've flown.
 

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Satanica

Veteran Member
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http://www.denverpost.com/2017/06/23/united-airlines-infant-overheats-dia/
[....]
Emily France, 39, an author from Superior, said airlines should allow passengers to leave delayed aircraft that become unbearably hot.

France told The Denver Post that her baby became overheated after they waited nearly two hours inside an airplane that was delayed on the tarmac at Denver International Airport, and that it took an estimated 30 minutes to leave the plane once she requested an ambulance.

“They were not equipped to handle it,” France said. “They couldn’t evacuate us. It was chaos. I really thought my son was going to die in my arms.”

France’s son, Owen, was recovering at home Friday after being treated Thursday at Children’s Hospital. Doctors said he has no underlying medical condition but was suffering from the heat, she said. Temperatures at DIA had reached 90 degrees before noon, according to the National Weather Service. France said Friday she was trying to recover emotionally and is leery about plans to fly to visit family over the July 4 holiday.

Heath Montgomery, a DIA spokesman, confirmed there was a medical call at 2:59 p.m. at a United gate for an infant experiencing shortness of breath. He referred other questions about the incident to United.
[....]
France said she put wet wipes on Owen’s neck and down his shirt to cool him. His body felt hotter as they sat in the aircraft, she said, and flight attendants brought ice in garbage bags to place on the 4-month-old.

“We just sat and sat and sat,” France said. “I hit my call button and said, ‘I think it’s getting dangerously hot back here.'”
[....]
Crew members allowed France to take Owen to the front of the aircraft, where she said she held the infant in front of the open door. Flight attendants brought more bags of ice, she said. Another woman traveling with a baby removed her child’s clothes and was holding a bag of ice against the child’s chest, she said.
[....]
“His whole body flashed red and his eyes rolled back in his head and he was screaming,” France said. “And then he went limp in my arms. It was the worst moment of my life.”

France and other passengers begged for an ambulance. There appeared to be disagreement between the flight crew and the ground crew over whether stairs should be pushed to the aircraft or the airplane should return to the gate, she said.

France said she sobbed as she sat by the open door and waited as Owen drifted in and out consciousness. She estimates they waited 30 minutes before the airplane returned to the gate.

“They seemed completely unprepared for a medical emergency,” she said.
[....]
Current regulations prevent airlines from keeping passengers on the tarmac waiting to take off or taxi to a terminal sit on a plane for more than two hours. At two hours, they must provide bathroom breaks, drinks and food. At three hours, passengers must be allowed to exit the aircraft.

France thinks another benchmark should be set. “If the temperature in the plane gets above a certain level, passengers should be taken off immediately,” she said.

On Friday, France said she was still waiting to hear from United about her experience.

“No one from the airline has called to see if my son is OK,” she said. “It can’t be that often infants are evacuated by ambulances from their airplanes. You’d think it would be on somebody’s desk.”
[doublepost=1498746591,1498569973][/doublepost]https://www.theguardian.com/world/2017/jun/29/disabled-passenger-forced-japanese-airline-vanilla-crawl-up-stairs-board-plane
[....]
Hideto Kijima, who uses a wheelchair, had to hoist himself from the runway at a tiny airport on the resort island of Amami up to the aircraft door, after staff at Vanilla Air refused to allow his friends to carry him aboard.

Kijima, who is paralysed from the waist down, has used 200 airports in 158 countries but said this was the first time he had been refused help boarding a flight.

The 44-year-old said he had been told before the flight to Osaka that it was not equipped with lifts to carry passengers with disabilities on to the plane. Vanilla Air is a budget airline affiliated with All Nippon Airways.

A member of staff said safety regulations prohibited his friends from carrying him up the stairs and initially attempted to stop him pulling himself up the 17 steps to the plane door.

“I just had to ignore them and keep moving up, or I would not have been able to return to Osaka,” [....]
One of his friends pushed Kijima from behind until he reached the top of the staircase, where airline staff were waiting with a wheelchair to take him to his seat.

“I’ve never thought I would be refused to fly for not being able to walk,” he said. “It’s a human rights violation.”
[....]
Vanilla said lifts were being installed at Amami airport, the only one on its 14 international and domestic routes that does not have a lift to enable wheelchair users to embark and disembark.

The airline said in a statement that it and other ANA affiliates “have taken immediate action to rectify the inadequate wheelchair access at Amami airport and at all smaller regional airports across our Japan domestic network, and have introduced manual chair lifts where facilities were found not sufficient to accommodate the needs of all our passengers.

“These measures will ensure that passengers in wheelchairs are able to board our flights safely and comfortably. In addition to these measures, we are reviewing our airport handling procedures to make sure they are in line with our high customer service standards.”

Vanilla Air had previously barred passengers who cannot walk unaided from boarding flights at Amami, citing the risk of accidents.
[....]
 

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Sue sue

Take 6
Bold Member!
“No one from the airline has called to see if my son is OK,” she said. “It can’t be that often infants are evacuated by ambulances from their airplanes. You’d think it would be on somebody’s desk.”
They just don't care.
 

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Satanica

Veteran Member
Bold Member!
http://www.kmov.com/story/35811846/hawaii-teacher-forced-to-hold-son-on-lap-after-united-gives-purchased-seat-to-standby-passenger
[....]
Shirley Yamauchi says she bought the airline tickets for a teacher conference in Boston three months ago. Because children over the age of 2 are required to have their own seat, she purchased a ticket for her son, Taizo -- paying almost $1,000 each ticket.

The Kapolei Middle School teacher says they were sitting on the plane in Houston when a flight attendant came to check if Taizo was present.

Yamauchi said her son was clearly in his seat, but another passenger still showed up, claiming the seat was his.

"I told him that I bought both of these tickets and he tells me that he got the ticket on standby. Then he proceeds to sit in the center," she said.

She says she told the flight attendant about the problem, but the woman just shrugged, said the flight was full, and walked away.

"I had to move my son onto my lap. He's 25 pounds. He's half my height. I was very uncomfortable. My hand, my left arm was smashed up against the wall. I lost feeling in my legs and left arm," she said.

Yamauchi said she wanted to speak up, but was afraid of retaliation.

"I started remembering all those incidents with United on the news. The violence. Teeth getting knocked out. I'm Asian. I'm scared and I felt uncomfortable. I didn't want those things to happen to me," she said.
[....]
A spokesman for United says because gate agents inaccurately scanned Taizo's boarding pass, their system showed him as not checked in, so his seat was released to another passenger.

The company said, "We deeply apologize to Ms. Yamauchi and her son for this experience. We are refunding her son's ticket and providing a travel voucher. We are also working with our gate staff to prevent this from happening again."

Yamauchi says the incident makes her nervous about flying United again.

"I had bought both of these tickets way in advance. We did the two hour check-in time before boarding. I had my receipts. I had my boarding pass. Yet this happened," Yamauchi said.
[doublepost=1499262273,1499260590][/doublepost]http://www.weareresonate.com/2017/07/asian-family-thrown-off-delta-airlines-flight-due-discrimination/
Korean American Justin Cho and his family were due to board Delta flight DL937 from LAX to Cancun for a family vacation. At the gate, Cho’s father mistakenly tried boarding during the Skypass/Executive class boarding. A Delta staff, Isabel, then allegedly told him very condescendingly to “move” and “we’re not boarding yet”.

When it was time for the Cho family to board, Cho’s father walked ahead, got his ticket scanned and waited for the rest of his family at the side of the walkway. He was then told by Isabel, “you have to walk in, go inside”, to which he was told “I am waiting for my family”

Isabel sternly said to Cho’s father, “you can’t wait here, go inside”, to which he replied “I am waiting for my family”. She then snatched Cho’s father’s passport out of his hands and said, “”that’s it, you’re not getting on go back in line”.
[....]
Cho adds that his family were the only Asian family on the flight, “So the only 4 asian american people in the line at the time were asked to move to the side.” He also says that he saw another Asian family being pulled aside, “Later I was looking through the jetway and they had pulled the only other Asian family that I had seen to the side to double check their passports. I’d really like to think this was a coincidence, I’m not too sure though.”

According to Cho, 4 airport police staff were brought in, asking the family to step outside stating, that they were responding to a “threatening and escalating situation.”

One of the airport police Cho spoke with said “yeah unfortunately overbooking and kicking off people is normal protocol”.

Delta Airlines have not offered any compensation and have only offered to fly the family out the day after.
[....]
Cho wrote the Facebook post whilst waiting for his baggage to be unloaded at arrivals. “It has now been an hour, no bags in sight, no family vacation, with an empty feeling in the pit of my stomach.”

In a video of the incident, Cho can be heard saying, “honestly, you know, I feel discriminated against.”

 

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Satanica

Veteran Member
Bold Member!
http://www.independent.co.uk/news/world/americas/united-airlines-schoolboy-q-rapper-dog-wrong-city-layover-a7843306.html
[....]
In his song "Take The Pain Away" ScHoolboy Q - whose given name is Quincy Matthew Hanley - said "only thing I got is my girl and my dogs".

He was referring to his French Bulldog puppy named Yeeerndamean.

The pair were travelling from Missouri to Burbank, California on 14 July.

During a layover in Denver, Colorado United switched the dog with another passenger's puppy and sent Yeeerndamean ended up in Chicago.
[....]
ScHoolboy Q texted CNN that he "plan on suing," adding "my little dog been moving around since the A.M."

United Airlines told CNN that they "reached out to our customer and sincerely apologise for this mistake and are providing a refund. Pets are part of our customers' family, and their safety and wellbeing is of the upmost importance to us."
[....]


[doublepost=1500478175,1500311528][/doublepost]Until other witnesses come forward, it's not going to be clear if the airline was at fault.

https://www.local10.com/travel/family-of-5-kicked-off-jetblue-flight-seeks-answers
[....]
The family's attorney, David Templer, said that his clients, Tamir Raanan and Mandy Ifrah, who live in Brooklyn, were heading home after attending a wedding when their 1-year-old daughter, Eden, began kicking a passenger's seat.

Ifrah said she apologized to the passenger, and they exchanged words before the passenger changed seats.

That's when a flight attendant came over to Ifrah's family and asked them to get off the plane, the family said in a media release.

"The plane, at that point, just turns back around, goes back to the gate and security from JetBlue gets onto the flight and tells me and my family and I to grab our things and get off the plane," Ifrah said in an interview with Local 10 News.

JetBlue said that the adults in the family were making threats, and it was their actions that caused them to be taken off the plane.

"After a verbal altercation that included physical threats and profanities against a nearby customer, the aircraft door was reopened and our airports team politely asked the customers to step off to discuss the situation," JetBlue said in a statement. "The customers refused repeated requests and our crew members deplaned the entire aircraft. Law enforcement escorted them out of the gate area and we provided a refund."

JetBlue said the family was "not removed due to the actions of their children."
[....]
Part of the exchange with the flight attendant in the plane was captured on video, as was their interaction at the gate. In the video, Raanan and Ifrah repeatedly ask for an explanation, and the flight attendant tells them they need to call the airline for further information.

A Broward Sheriff’s Office deputy stepped in shortly after that exchange and defused the situation.

"Ifrah said JetBlue told the family that they would be booked on a flight the next day, but they would need to find overnight accommodations," a media release sent on behalf of the family said. "However, JetBlue did not remove their luggage from the plane, leaving them without clothes and baby supplies."

The family claims when they arrived the next morning for their flight, a JetBlue representative told them that they were banned from all future flights while the incident is under investigation. The family also claims they weren't given a reason for the airline's decision.

In addition, the family said that their luggage was not in New York when they arrived home and that it took a week before their bags were returned.

As for JetBlue's account of what happened, Ifrah said it's false.
[....]
 

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